Refund Policy
Our refund policy is designed to provide transparency and fairness while protecting both our customers and IntellixAPI. Please review the policy carefully before making a purchase.
1. Free Trial
IntellixAPI offers a 14-day free trial for eligible new users. During this period, users can explore the platform's available features without providing any payment information.
Since no payment is collected during the trial, no refund is applicable. Users may discontinue using the platform at any time before subscribing.
2. Subscription Services
After the free trial ends, users may choose to subscribe to one of IntellixAPI's paid plans.
Because the free trial allows users to evaluate the platform before purchasing, all subscription payments are generally non-refundable once processed.
Users may cancel their subscription at any time to prevent future recurring charges. Cancellation does not entitle users to a refund for the current billing period.
3. Non-Refundable Services
Unless otherwise required by applicable law, the following purchases are non-refundable:
- Subscription plans
- API credits
- WhatsApp Conversation Credits (if applicable)
- Premium add-ons
- Third-party integrations
- One-time setup fees
- Chatbot or automation development services
- Custom software development
- Professional consulting services
4. Technical Issues
If verified technical issues originating from IntellixAPI prevent users from accessing or using paid services for an extended period, our support team will investigate the issue.
Where appropriate, IntellixAPI may, at its sole discretion, offer:
- a service credit,
- a partial refund, or
- a full refund.
Refund decisions will depend on the nature and duration of the issue.
5. Unauthorized or Fraudulent Charges
If you believe your payment was unauthorized or fraudulent, please contact our support team immediately.
After verification, eligible unauthorized transactions will receive a full refund.
6. Subscription Cancellation
Users may cancel their subscription at any time.
The cancellation becomes effective at the end of the current billing cycle.
No refunds will be issued for unused time remaining in an active subscription unless required by law or approved under exceptional circumstances.
7. Customer Support
For refund questions or billing assistance, please contact our support team.
We are committed to resolving issues quickly and fairly.
8. Refund Request Process
To request a refund, please email:
Include the following details in your request:
- Full Name
- Registered Email
- Transaction ID
- Payment Date
- Reason for Request
Our billing team will review each request and respond within 3–7 business days.
9. Changes to This Policy
IntellixAPI reserves the right to modify or update this Refund Policy at any time.
Any changes become effective immediately after publication on this website. Continued use of our services indicates acceptance of the updated policy.
10. Compliance
This Refund Policy complies with applicable laws and regulations governing the jurisdictions in which IntellixAPI operates.
Users are encouraged to review our:
for a complete understanding of their rights and responsibilities.
Need further assistance?
If you have any questions regarding payments, refunds, or subscriptions, our support team is online to help you.
Email Support